Terms of service

1. Introduction

Welcome to HotDealz. These Terms of Service govern your access to and use of our website, https://hotdealz.in/, and the products and services offered through it.

By visiting our website, placing an order, or purchasing a product, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

In these terms, “we,” “us,” and “our” refer to HotDealz, while “you” and “your” refer to the customer or website visitor.

2. Eligibility to Use Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are under the age of majority, you may use this website only with the involvement and consent of a parent or legal guardian, where required by law.

You agree to provide accurate and complete information when placing an order or contacting our customer support team.

3. Products and Product Information

HotDealz aims to display accurate product descriptions, images, prices, and specifications.

However, actual product colours or appearances may vary slightly due to screen settings, lighting, or manufacturer packaging changes. Such variations do not excuse a product being materially different from its description.

Product availability may change without notice. We reserve the right to correct genuine listing errors, inaccuracies, or omissions, subject to applicable law and any rights arising from an order already accepted.

4. Pricing and Payments

All prices and applicable charges will be displayed on the website before you complete your purchase. Unless otherwise stated, prices are displayed in Indian Rupees (INR).

Applicable taxes, shipping charges, discounts, and other fees, if any, will be shown during checkout as applicable.

We accept the payment methods displayed on our website at the time of purchase. Payment transactions may be processed by third-party payment providers and are subject to their applicable terms.

For Cash on Delivery orders, payment must be made according to the instructions provided at delivery.

HotDealz will not request your payment password, card PIN, or one-time password through unsolicited calls or messages.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, product unavailability, incorrect pricing, or inaccurate listing information, subject to applicable law.

If payment has already been collected for an order that is cancelled, the eligible refund will be processed in accordance with our Refund Policy and applicable law.

6. Shipping and Delivery

Orders will be processed and shipped according to the shipping information and estimated delivery timelines displayed on our website or communicated at checkout.

Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, operational disruptions, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details. Additional delivery attempts or charges, where applicable, will be communicated in accordance with our shipping policy and applicable law.

For more information, please review our Shipping Policy on https://hotdealz.in/.

7. Returns, Refunds, and Replacements

Returns, refunds, cancellations, and replacements are governed by our Return & Refund Policy, available on our website.

Customers should review the applicable return window, eligibility conditions, non-returnable products, return shipping arrangements, and refund timelines before making a purchase.

Nothing in these Terms of Service limits any consumer rights or remedies available under applicable Indian law.

8. Order Cancellation

Customers may request cancellation before dispatch by contacting our support team. Cancellation requests are subject to the order's processing status.

Once an order has been dispatched, cancellation may not be possible. Any return or refund request will be handled according to our Return & Refund Policy and applicable law.

9. Promotions, Discounts, and Offers

Promotional offers, discount codes, and special deals may be subject to additional conditions, validity periods, product restrictions, and availability.

Unless expressly stated otherwise, offers cannot be exchanged for cash. We reserve the right to correct promotional errors or discontinue an offer, subject to applicable law and any rights already accrued to customers.

10. Acceptable Use

You agree not to:

Use this website for unlawful, fraudulent, or deceptive activities.
Submit false, misleading, or unauthorised order information.
Attempt to interfere with website security or functionality.
Introduce malicious code, viruses, or harmful software.
Copy, reproduce, distribute, or commercially exploit website content without permission or lawful authority.
Misuse our website in a way that harms other customers or our business.

We may take appropriate action against misuse of our website in accordance with applicable law.

11. Intellectual Property

The content available on this website, including text, graphics, logos, website design, and other materials, may be protected by applicable intellectual property laws.

You may access and use the website for personal, lawful shopping purposes. You may not reproduce or commercially use our original content without prior permission, except where permitted by law.

Product names, logos, and trademarks belonging to their respective owners remain the property of those owners.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment gateways and delivery providers.

We do not control all third-party websites or services and are not responsible for their independent content, terms, or privacy practices. Your use of those services may be subject to their own terms and policies.

This section does not exclude any liability that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, HotDealz will not be liable for indirect or consequential losses arising from the use of our website where such exclusions are legally permitted.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable law. Nothing in these terms restricts consumer rights available under Indian law.

14. Privacy and Personal Information

Your personal information will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information necessary to process orders, deliver products, provide customer support, prevent fraud, and meet legal obligations may be processed as described in that policy and subject to applicable law.

Please review our Privacy Policy for further details.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Changes will apply as permitted by applicable law and will not remove rights that customers have already acquired under applicable law.

16. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Any disputes will be handled by the competent courts or forums having jurisdiction under applicable law, without restricting any consumer's right to seek relief before an appropriate consumer forum or authority.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

Store Name: HotDealz
Website: https://hotdealz.in/
Email: care@hotdealz.in
Phone: 7039 343536
Business Address: 5th Floor, Flat No-501, New Saraswati Sadan CHS LTD, Ram Maruti Road, Naupada, Thane - 400602