Refund policy

At Hot Dealz, we want you to have a smooth and satisfying shopping experience. If you receive an incorrect, damaged, or defective product, or wish to request a return for an eligible item, please review our policy below.

1. Return Window

Customers may request a return within 7 days of receiving their order, subject to the eligibility conditions outlined in this policy.

Return requests submitted after this period may not be accepted, except where required by applicable law.

2. Eligible Returns

A product may be eligible for a return if:

  • You received a damaged or defective product.

  • You received a product different from the one you ordered.

  • You wish to return an eligible product that does not meet your expectations, subject to the conditions below.

For a return due to a change of mind or personal preference, the product must be unused, unwashed, unopened where applicable, in its original packaging, and accompanied by all accessories, manuals, and other items supplied with it.

All returns are subject to verification and approval.

3. Non-Returnable Products

For hygiene, safety, and product-protection reasons, certain products cannot be returned unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

These may include:

  • Personal care, beauty, grooming, and hygiene products that have been opened or used.

  • Products with broken hygiene seals or tamper-proof packaging.

  • Products that cannot be resold for health or safety reasons.

  • Items clearly marked as non-returnable on their product pages.

  • Products damaged after delivery due to misuse, improper handling, or normal wear and tear.

This list does not limit any rights available to customers under applicable law.

4. How to Request a Return

To request a return, please contact our customer support team within 7 days of receiving your order.

Please provide:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Clear photographs or an unboxing video, where relevant, to help us assess damaged, defective, or incorrect items.

Our team will review your request and provide instructions if the return is approved. Please do not send products back before receiving return instructions.

5. Return Shipping Charges

For damaged, defective, or incorrect products: Hot Dealz will arrange or cover reasonable return shipping costs after the issue has been verified and the return approved.

For eligible change-of-mind returns: Return shipping costs will be borne by the customer unless otherwise agreed in writing or required by applicable law.

Any applicable return shipping charges will be communicated before the return is completed. No undisclosed restocking fee will be charged.

6. Refund Policy

Once an approved returned product has been received and inspected, we will notify you of the refund decision.

If approved, the refund will generally be initiated within 5–7 business days after approval.

  • Prepaid orders: Refunds will be processed to the original payment method wherever supported by the payment provider.

  • Cash on Delivery (COD) orders: Customers may be asked to provide valid bank account details or another supported refund method.

  • Partial refunds: Where only part of an order is eligible for a refund, the refund will be limited to the approved amount.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Shipping charges, if any, will be refunded where applicable under this policy or required by law.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery where possible.

Please share your order number and supporting photographs or an unboxing video, if available. We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.

Failure to provide an unboxing video alone will not automatically invalidate a claim.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests can be accommodated before the order is dispatched, where operationally possible.

Once an order has been dispatched, cancellation may no longer be possible. Any return or refund after dispatch will be handled under this policy and applicable law.

If an order is successfully cancelled and payment has already been collected, the eligible refund will generally be initiated within 5–7 business days.

9. Exchanges and Replacements

Exchanges or replacements are subject to product availability and approval. If the requested product is unavailable, we may offer a refund or another mutually agreed resolution.

Damaged, defective, or incorrect products will be handled in accordance with applicable consumer protection requirements.

10. Contact Us

For return, replacement, cancellation, or refund assistance, please contact:

Store: HotDealz
Website: https://hotdealz.in/
Email: care@hotdealz.in
Phone: 7039 343536
Business Address: 5th Floor, Flat No-501, New Saraswati Sadan CHS LTD, Ram Maruti Road, Naupada, Thane - 400602

Please include your order number in all return and refund enquiries so that we can assist you efficiently.

Hot Dealz reserves the right to verify return requests and prevent fraudulent claims. Nothing in this policy limits any rights or remedies available to consumers under applicable Indian law.