Shipping policy

Store Name: HotDealz
Website: https://hotdealz.in/

At HotDealz, we aim to provide a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how orders are processed, dispatched, and delivered to customers across our serviceable locations in India.

1. Order Processing and Dispatch Time

All orders placed on HotDealz are generally dispatched within 48 hours of order placement, subject to product availability, order verification, and successful payment confirmation where applicable.

Cash on Delivery (COD) orders may be subject to verification before dispatch.

Orders placed on holidays or during periods of high order volume may require additional processing time. If there is a significant delay, we will make reasonable efforts to inform the customer.

2. Estimated Delivery Time

We aim to deliver orders within approximately 5 days after dispatch to serviceable locations in India.

The estimated total time from order placement to delivery is approximately 7 days, consisting of up to 48 hours for dispatch and approximately 5 days for delivery.

Delivery timelines are estimates and may vary depending on the destination PIN code, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase.

If free shipping is offered, the relevant terms and eligibility conditions will be displayed on our website or during checkout.

Customers can review the final order total, including applicable taxes and shipping charges, before placing an order.

4. Shipping Destinations

HotDealz delivers to serviceable locations within India, subject to product availability and courier coverage.

Delivery availability may vary by PIN code. Customers should enter their correct delivery PIN code during checkout to confirm serviceability.

Orders to locations outside our serviceable areas may not be accepted.

5. Order Confirmation and Tracking

After placing an order, customers may receive an order confirmation through email, SMS, or another available communication channel.

Once an order has been dispatched, tracking details will be shared where available through the relevant communication channel.

Courier tracking updates may take some time to appear after dispatch. Customers may contact our support team if tracking information is unavailable or if they need help checking their order status.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address, PIN code, and reachable contact number when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, our team may coordinate with the customer and courier to determine the next steps.

Any additional shipping charges, where applicable, will be communicated before being charged and handled in accordance with applicable law.

7. Delayed, Lost, or Undelivered Orders

If an order has not arrived within the expected delivery period, customers may contact our support team for assistance.

We will make reasonable efforts to check the shipment status with the relevant courier or logistics partner.

If a shipment is confirmed lost or remains undelivered, we will review the situation and provide an appropriate resolution, including a replacement or refund where applicable under our policies and Indian consumer protection laws.

8. Damaged, Defective, or Incorrect Products

Customers are encouraged to inspect their orders after delivery.

If a product arrives damaged, defective, incomplete, or different from the item ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and supporting photographs or an unboxing video, if available, to help us investigate the issue.

We will review the request and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law. The absence of an unboxing video alone will not automatically invalidate a claim.

9. Order Cancellation

Customers may request cancellation before dispatch by contacting our customer support team. Cancellation requests are subject to the order's processing status.

Once an order has been dispatched, cancellation may no longer be possible. Any eligible return or refund will be handled according to our Return & Refund Policy and applicable law.

If payment has already been collected for an eligible cancelled order, the applicable refund will be processed in accordance with our refund terms.

10. Contact Information

For questions about shipping, dispatch, tracking, or delivery, please contact us:

Store Name: HotDealz
Website: https://hotdealz.in/
Email: care@hotdealz.in
Phone: 7039 343536
Business Address: 5th Floor, Flat No-501, New Saraswati Sadan CHS LTD, Ram Maruti Road, Naupada, Thane - 400602