Privacy policy

Last updated: October 24, 2026

HotDealz operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). HotDealz is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with our Services, we may collect and process the following categories of personal information:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Details: Payment card information, payment transaction details, payment confirmation, and form of payment.

  • Account Details: Username, password, security questions, and account preferences.

  • Transaction Information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and order history.

  • Customer Support Communications: Information included in any messages, inquiries, or feedback sent to our customer support team.

  • Device Information: Information about your device, browser, network connection, IP address, and unique online identifiers.

  • Usage Data: Details regarding your navigation and interaction with our website and Services.

2. How We Collect Personal Information

We collect personal information through the following sources:

  • Directly from You: When you create an account, place an order, contact customer support, or otherwise submit information to us.

  • Automatically: Collected via your device, browser, cookies, and similar tracking technologies as you navigate our website.

  • From Third Parties & Service Providers: Through fulfillment partners, payment processors, analytics providers, and technology vendors operating on our behalf.

3. How We Use Your Personal Information

We use your personal information for the following business purposes:

  • Fulfilling Orders & Providing Services: Processing payments, fulfilling and shipping orders, managing accounts, facilitating returns and exchanges, and customizing your shopping experience.

  • Customer Communication: Responding to inquiries, sending transactional notices, order tracking updates, and providing after-sales support.

  • Marketing & Promotions: Sending promotional offers, product updates, and personalized ads via email or text (subject to your communication preferences).

  • Fraud Prevention & Security: Authenticating account log-ins, securing payment processing, detecting fraudulent activity, and protecting the safety of our customers and platform.

  • Legal & Regulatory Compliance: Complying with applicable laws, statutory requests, tax obligations, or legal proceedings.

4. How We Disclose Personal Information

We may share your personal information with third parties under legitimate operational circumstances, including:

  • Platform Providers & Service Vendors: With Shopify (our hosting and e-commerce platform), payment gateways, IT managers, data analytics providers, and shipping/logistics carriers.

  • Marketing Partners: With business and advertising partners to display relevant promotions and tailored advertisements.

  • Corporate Transactions: In connection with a merger, sale of business assets, or corporate restructuring.

  • Legal Obligations: When required by law, regulation, subpoena, search warrant, or government authority.

5. Relationship with Shopify

Our store is hosted by Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you. Information you submit to our Services is processed and stored through Shopify’s secure data storage and applications.

To learn more about how Shopify collects, processes, and protects your data, please review the Shopify Consumer Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to maintain website functionality, analyze store performance, remember cart contents, and deliver tailored advertising. You can control or disable cookies through your browser settings, though doing so may affect certain website features or services.

7. Data Retention and Security

  • Security: We employ technical and organizational measures to protect your personal information. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

  • Retention: We retain your personal data only as long as necessary to fulfill order processing, maintain your account, resolve disputes, satisfy legal and accounting requirements, or enforce our agreements.

8. Children's Privacy

Our Services are not intended for or directed to children. We do not knowingly collect personal information from individuals under the age of majority. If you are a parent or legal guardian and believe your child has submitted personal information to us, please contact us to request deletion.

9. Your Rights and Choices

Depending on applicable privacy laws, you may have the following rights regarding your personal data:

  • Access / Know: Request details regarding the personal information we hold about you.

  • Correction: Request updates or corrections to inaccurate or incomplete personal information.

  • Deletion: Request the deletion of your personal data, subject to legal retention obligations.

  • Opt-Out: Unsubscribe from promotional marketing emails at any time using the "unsubscribe" link provided in our emails.

To exercise any of these rights, please contact our support team using the details provided below.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, regulatory obligations, or operational updates. Updated policies will be posted directly on this page with an updated "Last updated" date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

  • Store Name: HotDealz

  • Website: https://hotdealz.in/

  • Email: care@hotdealz.in

  • Phone: +91 7039 343536

  • GSTIN: 27JJTPK5319D1ZS

  • Registered Business Address:

    5th Floor, Flat No-501, New Saraswati Sadan CHS LTD,

    Ram Maruti Road, Naupada,

    Thane – 400602, Maharashtra, India